Help & Knowledge
13 Q&A
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° Last reviewed: 09 / 2026
01 /About Melve
Q–01 – Q–04Q–01What is Melve all about?
Melve is a science-first brand for effective health and wellness solutions. We strive to empower broader wellbeing by opening the floor to talk about things that aren’t always easy to discuss. Just as scientific research is integral to every product we offer, our straightforward platform helps you reach better health with ease. We believe unequivocally that the translation of science leads to better questions, better choices, and better health. No gimmicks, no false promises – just evidence-based supplements developed for areas such as hair health, sexual health, and skin health, alongside education that helps you make informed decisions.
Q–02How does it work?
Simply browse our range of science-backed supplements, choose the products that fit your goals, and order directly from our platform. Every product page includes clear information on ingredients, recommended use, and the research behind it. If you would like additional guidance, we also offer online consultations to help you make informed decisions about your health and wellbeing.
Q–03Who are the experts behind Melve?
Melve is supported by a scientific advisory board consisting of scientists, pharmacists, and doctors with extensive knowledge in men’s health, sexual health, nutrition, and related fields. All experts undergo an extensive background check and credential verification process before joining our platform. If requested, you can review their credentials anytime – simply get in touch with us via info@melve.com.
Q–04Is my information stored securely?
We take your privacy and the security of your information very seriously. We’ve designed our platform to comply with all relevant privacy laws in the European Union and the United Kingdom and have implemented strict security protocols to protect your information. You can find more information in our data privacy policy or reach out to us directly with specific questions via dataprivacy@melve.com.
02 /Products & Sourcing
Q–05 – Q–10Q–05Are your products suitable for vegans?
Yes, we offer a variety of supplements that are specifically formulated to meet the dietary preferences of vegetarians and vegans. These products are free from any animal-derived ingredients and are labeled accordingly. Look for the "Suitable for Vegetarians/Vegans" label on our product pages to easily identify these options.
Q–06How do I determine the right dosage for your supplements?
Each of our supplements comes with recommended dosage instructions, which you can find on the product packaging or in the product description on our website. It is important to follow these guidelines for optimal results. However, please note that individual needs may vary, and it is always a good idea to consult with a healthcare professional to determine the appropriate dosage based on your specific health profile and goals.
Q–07Can I combine several of your supplements?
Many of our supplements are designed to be complementary and can be safely used together. However, we recommend consulting with a healthcare professional before combining multiple supplements. They can provide personalized guidance based on your unique needs and any underlying health conditions you may have.
Q–08Do your supplements have any side effects?
Our supplements are generally well-tolerated when used as directed. However, some individuals may have unique sensitivities or allergies to specific ingredients. It is important to carefully read the ingredient list and consult with a healthcare professional if you have any concerns. If you experience any unexpected or adverse reactions while using our supplements, discontinue use and seek medical advice.
Q–09How do you source your ingredients?
At Melve, we are committed to using the highest quality ingredients in our supplements. We carefully select our suppliers and partners who share our values of sustainability, purity, and ethical practices. We prioritize sourcing ingredients from trusted and reputable sources that adhere to stringent quality control measures. Our team conducts thorough research and verification to ensure that all ingredients meet our rigorous standards for safety, potency, and efficacy. We are dedicated to providing you with supplements that you can trust.
Q–10Does Melve test its ingredients for quality?
Absolutely. Quality and purity are of utmost importance to us. We have rigorous testing protocols in place to ensure that all our ingredients meet our stringent standards. We conduct comprehensive testing, including third-party lab verification, to confirm the identity, potency, and purity of each ingredient. This thorough testing process helps us maintain the highest level of quality and ensures that our customers receive supplements that are safe, effective, and reliable.
03 /Shipping & Returns
Q–11 – Q–13Q–11What are your shipping options?
We ship within 1-2 business days and - most importantly - shipping is free, always.
Q–12What countries do you ship to?
We ship our range of supplements to the UK and across the EU 27. During the checkout process, you can verify if we ship to your country by entering your shipping address. If you encounter any issues or have questions about international shipping, please contact our customer service team for further assistance via shop@melve.com.
Q–13How can I track my order?
Once your order has been shipped, you will receive a confirmation email as well as a separate email for you to track your order, which contains a tracking number and instructions on how to track your package. You can use this tracking number on the shipping carrier’s website to monitor the status and location of your order.
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