Complaints Policy
Last updated on: 26th September 2025
Complaints and feedback
Feedback and complaints about any element of our customer service, delivery, packaging can be made by sending a message in the “Manage Account” section of the website or contacting us on our live chat, or via the e-mail address below:
Unresolved pharmacy complaints can be referred to:
The General Pharmaceutical Council
1 Lambeth High Street
London SE1 7JN
Telephone: 020 7572 2322